Home - HAP - Home Appliances
News & Information
1.1 Our delivery and payment conditions shall cover and are exclusively valid for the entire business relationship with our buyers. Deviating or supplementary terms and conditions laid down by the buyer shall not be recognized unless expressly approved by us in writing. Our delivery and payment conditions shall also exclusively apply if we carry out the delivery unconditionally, despite opposing, deviating or supplementary terms and conditions on the part of the buyer. Our delivery and payment conditions shall also apply to all future transactions with the buyer even without express agreement.
1.2 These terms and conditions shall only apply to companies, legal entities under public law and special funds under public law.
1.3 Our traveling sales persons, sales representatives and agents do not have absolute authority; any agreements concluded with them shall only become binding after confirmed by us in writing.
2. Offer and conclusion of contract
2.1 Our offers shall always be subject to change without notice unless expressly stated otherwise in the relevant offer. Silence on the part of the buyer with regard to offers shall not constitute acceptance.
2.2 The delivery contract shall only come into effect through our written confirmation of the order. If no confirmation of order is given, the execution of delivery or the delivery note shall be considered as confirmation of order. Verbal agreements have to be confirmed by us in writing.
2.3 Once the order confirmation has been issued, the buyer cannot cancel the delivery contract, subject to deviating legal or contractual provisions.
2.4 The dimensions, weights, illustrations, descriptions and other details as given in our catalogs, brochures, price lists or estimates and other documents only serve as information and are only binding contractual content if we expressly agree to this in writing.
2.5 Details on material and durability can only be considered as guarantees if expressly stated as such. The same holds true for the acceptance of a procurement risk.
2.6 Our written confirmation of order determines the nature and scope of our performance. We are entitled to partial performance in as far as this is reasonable for the buyer.
3. Delivery period
3.1 The delivery period depends on the specifications stated by us in the order confirmation, unless otherwise agreed. The delivery period commences with the dispatch of our confirmation of order, yet not before all open questions necessary for the execution of the order have been resolved, not before any prior performance forming part of the buyer’s contractual duties have been supplied, and not before any advance payment of the buyer has been received. In cases of us supplying the buyer on advance payment, the stated delivery period only commences when we are credited with the advance payment amount. Supplementary alterations desired by the buyer result in the delivery period being suspended. Once an agreement has been reached regarding the desired alterations, the delivery period shall commence anew.
3.2 The delivery period for deliveries "ex works" shall be deemed complied with if the items covered in the contract are selected and ready for dispatch within the agreed period and the buyer has been so notified. For contracts of sale involving the carriage of goods, the delivery period shall be deemed complied with if the items covered in the contract have been handed over to the forwarding agent within the agreed period or if the goods were ready for handover but could not be handed over through no fault of our own.
3.3 In the event of delays in delivery and service due to force majeure, serious company matters or events beyond our control, we are also entitled to delay the delivery or service by the time period of the hindrance plus a reasonable start-up period. This also applies in cases where such events take place with our suppliers or during a delay already being caused. If such a hindrance lasts longer than 3 months, both we and the buyer are entitled to withdraw from the remainder of the contract. We shall inform the buyer of any such hindrances as to their start and end in as timely a manner as possible.
3.4 If the buyer is in default with payments for previous deliveries in the course of our current business relationship, we are entitled to refrain from providing further services. Any resulting expenditures incurred shall be absorbed by the buyer.
3.5 With call-off purchases, orders have to be called off within 6 months after the first partial delivery at the latest. Once this period has expired, we are entitled to dispatch the ordered goods. If the buyer falls in default of acceptance or violates any of their duties to cooperate, we are entitled to claim compensation for the damages caused by this. The right to more extensive claims shall be reserved.
3.6 If the buyer falls in default of acceptance or culpably violates any of their obligations to cooperate, we are entitled to claim compensation for the resulting damages, including any additional expenditure.
3.7 If the dispatch, delivery or collection of the object of sale is delayed at the request of the buyer or due to circumstances which are the responsibility of the buyer, the buyer shall reimburse us for any storage costs and interest payments on capital involved in the provision of the object of sale. In the event of storage, we are entitled to claim at least 0.5% of the outstanding invoice amount for each month started, beginning one month after notification of readiness for dispatch. The buyer shall reserve the right to provide evidence of lower damages. However, after adequate time has been given and ineffectually expired, we are entitled to dispose otherwise of the object of sale and provide the buyer with a replacement within an adequate additional period of time.
3.8 If we culpably fail to fulfill our basic contractual obligations (i.e. obligations that make the proper performance of contract possible and on the adherence to which the contractual partner relies and may rely on a regular basis), compensation shall be restricted to foreseeable and typically occurring damages. Otherwise, compensation for damages caused by delay is limited to 3% of the value of goods delivered for each completed week and a maximum of 15% of the value of goods delivered.
4.1 Unless otherwise agreed in writing, deliveries shall be made at the prices we have specified. Prices are ex works or ex the agreed dispatch location and exclude packaging, customs, insurance, installation and instruction costs, shipment and value-added tax.
4.2 If costs decrease or increase as a result of material price changes or wage increases or adjustments taking effect after the contract is concluded, we reserve the right to charge the price in effect at the date of delivery if delivery takes place more than 4 months after the date of our confirmation of order. For any such changes in cost, proof will be provided to the buyer upon request.
4.3 We also reserve the right to revise prices in a reasonable way in such cases where the item covered by the contract has been technically improved on since conclusion of the contract.
4.4 For call-off orders, we always charge the prices valid on the day of shipment or due date for acceptance.
4.5 We shall be entitled to charge cost-covering surcharges or reduce discounts in case of lower quantities not covered by the contract as such.
4.6 For "ex works" deliveries, we shall be entitled to invoice for the goods from the point of readiness for delivery. For contracts of sale involving the carriage of goods, we shall be entitled to submit an invoice from the moment the goods are handed over to the representative from the shipping company.
5.1 Unless otherwise stated, our invoices are due within 30 days as of date of invoice and without deductions. There are no discounts for invoices referring to development costs and expenditures, tools or equipment. For shipments abroad, the purchase price shall be paid without deductions immediately on receipt of the invoice. Authorized discounts may be voided if the buyer fails to transfer the amount to our account promptly.
5.2 For defaults in payment, interest is due amounting to 9 percentage points per year above the respective basic rate of interest (§ 247 BGB). The right to prove any further damages caused by the delay shall remain reserved.
5.3 Upon unsuccessful expiry of a reasonable extension, we shall be entitled to execute any remaining performances only on advance payment or subject to provision of a security if the buyer is in default of the agreed terms of payment or if circumstances transpire which cast substantial doubts on the credibility of the buyer (standard banking criteria being applied). Moreover, we shall be entitled to declare our claims as due and to demand securities, regardless of the term of any bill of exchange.
5.4 The buyer shall be entitled to offset claims and to exercise right of retention only on account of their undisputed or legally confirmed claims. The assertion of rights of retention by the buyer is possible only if their counterclaim is based on the same legal relationship.
5.5 Lump sums retained by the buyer for warranty or guarantee reasons and claimed in advance are prohibited.
5.6 Our representatives, agents and sales employees are not authorized to collect money, unless they are explicitly and expressly commissioned to do so and have authorization in writing.
5.7 If the contract stipulates payment by installments, we are entitled to request immediate repayment of the total remaining purchase price due if the buyer defaults on installments amounting to more than 10% of the total purchase price.
6. Packaging and shipment
6.1 Packaging complies with standard commercial practice and is at our discretion. We use disposable packaging, calculated at minimum price and not to be returned. Reusable packaging systems have to be agreed on between manufacturer and buyer.
6.2 For contracts of sale involving the carriage of goods, we endeavor to use the best possible means of transport from our perspective, unless bound by contract to use a certain one.
6.3 The buyer has to bear the costs for packaging and shipment ex works to the place of delivery.
7. Scope of delivery, transport and passage of risk
7.1 If no other agreements are made, the goods shall be delivered "ex works". The risk of deterioration or destruction of the goods is transferred to the buyer once the goods have been sorted ready for dispatch and the buyer is notified of this fact. This holds true even in cases where we have taken over additional services, such as loading, transport or unloading. If services are delayed as a result of circumstances caused by the buyer, we are entitled to store the goods at the expense and risk of the buyer at our own discretion and invoice them as delivered ex works.
7.2 If the contract of sale includes the carriage of goods, the risk of deterioration or destruction is transferred to the buyer at the latest when the object of sale is dispatched or handed over to the representative from the shipping company ex works or at the place of dispatch. If the conduct of the buyer delays the dispatch of the goods, the risk is transferred to the buyer at the moment in which the buyer is notified that they are ready for dispatch. Clause 7.1 section 4 applies accordingly.
7.3 Upon the buyer’s request and at their expense, we shall insure the relevant shipment in their name against theft, breakages, transport loss, and damages caused by fire and water. The buyer must make a request in this regard in order to grant us the power of authority to act on their behalf.
7.4 Deliveries that are slightly short or excessive due to production reasons (deliveries of up to 20 items -/+ 1 and deliveries including more than 20 items -/+ 5% of the delivery quantity) also fulfill the contractual requirements. Only the quantity delivered shall be invoiced.
7.5 The risk of accidental destruction or deterioration of the items covered in the contract is transferred to the buyer at the moment in which the buyer incurs default of acceptance or debtor's delay.
8. Reservation of ownership
8.1 The goods supplied remain our property until such time as all our claims arising from the business relationship have been fulfilled entirely. This shall also apply if a confirmation of the balance has been issued.
8.2 The buyer shall be entitled to sell on the delivered goods in the regular course of business provided they are not in arrears with payment. However, they shall assign to us with immediate effect all receivables due to them from their customers or third parties up to the final total of our invoice (including value added tax), irrespective of whether the object of sale was sold with or without further processing. The buyer shall be entitled to collect all receivables until revoked. Our authority to collect these receivables independently is not thereby affected. However, we undertake not to collect such receivables as long as the buyer meets their payment obligations to us from the revenues they collect, is not in arrears with payments and, in particular, as long as no application has been made to initiate insolvency or composition proceedings to recover assets from the buyer or the buyer has not suspended payments. If such is the case, however, we may request that the buyer inform us of all assigned receivables and the debtors thereof, provide all details required to effect collection, hand over the necessary documents and notify the debtors (third parties) of the assignment.
8.3 The processing or reorganization of the object of sale by the buyer is always carried out for us as a manufacturer without a liability arising from it for us. If the object of sale is processed together with objects which do not belong to us, we shall acquire part ownership of the new object in the same ratio as the value of the object of sale (final total of invoice including value added tax) stands to the value of the other processed objects at the date of processing. In all other aspects, the object created by the processing is subject to the same provisions as the supplied object of sale with rights reserved.
8.4 If the object of sale is indivisibly mixed with other objects not belonging to us, we shall acquire part ownership of the new object in the same ratio as the value of the object of sale (final total of invoice including value added tax) stands to the value of the other mixed objects used at the time they were mixed. If the objects are mixed in such a manner that the buyer’s share is to be regarded as the major part, it shall be deemed agreed that the buyer transfers to us a pro rata share of ownership. All other aspects are subject to the same provisions as the object of sale supplied with reservation of ownership.
8.5 Providing we had part ownership of the sold reserved goods in accordance with the preceding conditions, the buyer shall pledge an amount of their receivables from the purchaser that is proportionate to the co-ownership share. The buyer shall also assign to us such receivables accruing to them from combination of the goods subject to retention with real property against a third party. We already accept this assignment with immediate effect.
8.6 The buyer shall not be entitled to dispose otherwise of the reserved goods or the claims taking their place. In the event of seizure/levy of execution or confiscation of reserved goods or claims taking their place, the buyer shall give notification of our entitlement and must inform us of such occurrences without undue delay in order that we may preserve our rights towards third parties. The buyer shall bear liability for any deficit that accrues to us if the third party cannot reimburse the costs to us following legal or extrajudicial litigation.
8.7 The buyer shall retain the reserved property based on the preceding provisions or on the substitute objects at no expense for us.
8.8 At the request of the buyer, we shall release the object of sale to the extent to which our security interest does not apply. The security interest shall no longer apply provided that the achievable value of the object of sale exceeds a liability limit of 110% of the secured receivable for more than a short period. It is assumed that the liability limit is reached when the professionally estimated value of the object of sale corresponds to 150% of the secured receivables at the time when the demand for release is submitted. A different achievable value may be assigned to the object of sale if the buyer provides the relevant proof.
8.9 If the buyer violates the provisions of the contract, in particular by falling into arrears with payments or if our receivables are at risk due to a decline in the buyer’s credit worthiness, we are entitled to take back the reserved goods, once an extension granted by us has expired unsuccessfully, even though we may not have withdrawn from the contract. We are then also entitled to freely sell the reserved goods or have them auctioned off. The revenue from the resale shall be offset against the amounts owed by the buyer after the deduction of the reasonable costs of the resale. The buyer is liable for remaining indemnification.
8.10 The buyer is obliged to handle the object of sale with due care and keep the object in perfect condition until ownership passes over to them. The buyer has to sufficiently insure the goods supplied to them against loss or damage resulting from theft, fire, water or similar damage at their expense and to our benefit, and must provide proof of such insurances upon request. The buyer must arrange maintenance and inspection work promptly and at their own expense when such work is necessary.
8.11 We are authorized to assign pecuniary claims against the buyer.
8.12 If the law at the storage location of the object of sale stipulates that the reservation of ownership or the assignment is not effective, a corresponding security shall apply as agreed. The buyer is obliged to take whatever measures are necessary to substantiate and uphold such rights.
9. Warranty, duties of buyer upon defects reported by their buyers, compensation for expenditure, liability
9.1 Any warranty claims of the buyer rest on the assumption that they have personally met their legal and statutory duties to inspect and report defects without fail. This also applies when the buyer sells on the object of sale. Obvious defectiveness or incompleteness of the goods have to be communicated to us in writing within 2 weeks after the goods or services have been delivered, specifying the fault in detail and quoting the invoice number. Receipts, samples, packing slips and/or defective goods have to be returned if so requested by us. Claims made by the buyer due to defectiveness or incompleteness of performance are expressly excluded if they do not meet this duty. Latent material defects must be objected to without undue delay after their discovery. If an agreed inspection of goods was carried out, claims involving defects which could have been detected during inspection are excluded.
9.2 Liability for a specified purpose of use or any specified suitability shall only be assumed to the extent that this is agreed as such expressly and in writing. In all other aspects, the suitability and application risk is the sole responsibility of the buyer. The buyer is obliged to guarantee compliance with the basic technical conditions specified in the documentation and/or supplementary documents. Any other type of use is prohibited. The buyer shall impose these and any other restrictions of use stipulated by the seller to subsequent buyers.
9.3 Warranty claims for used objects of sale are excluded completely unless liability for defects has been agreed expressly and in writing.
9.4 The object of sale is not considered defective if the buyer uses products supplied by us in a functional connection with product components already available or purchased from third parties, providing the defect was caused by components not supplied by us or a lack of compatibility thereof. If we have provided express written assurance that the object of sale is compatible with external products, this assurance only relates to the product version current at the moment the assurance was made, and not to earlier or later product versions. Furthermore, an object of sale is not considered defective if a defect results from the fact that the buyer has not ensured compliance with the basic technical conditions specified in the documentation and/or supplementary documents. If the buyer instructs us to rectify such defects, they shall absorb the resulting costs at our current applicable rates. The buyer shall also indemnify us from any claims for compensation made by third parties in such cases. In each case the buyer shall bear the burden of proof that the damage is not based on use of the products delivered by us contrary to the contract.
9.5 The buyer remains solely responsible in particular for natural wear of the object of sale, incorrect or negligent use, modifications, assembly and operation as well as incorrect consultation or instruction from the buyer or third parties, excessive loads, unsuitable equipment, unsuitable installation site, in particular supporting ground under the object, an unstable or unsafe power supply, chemical, electrochemical or electrical influences, weather or other natural influences.
9.6 If consumables are found to be defective, the materials shall be set aside immediately in the condition they were in when the defect was discovered and retained for our further inspection. Otherwise they shall be considered accepted by the buyer in the condition in which they were delivered without further liability on our part.
9.7 Should delivery items prove to be defective, it is our choice to remedy the fault subsequently by repairing the defective item or supplying a non-defective replacement. Only if this has failed repeatedly or if it should prove unreasonable for the buyer and if the defects are of substantial nature, then the buyer is entitled to withdraw from the contract or to deductions in price, as stipulated within the legal framework. The statute of limitations in the event of a delivery recourse according to §§ 478, 479 BGB under German law remains unaffected. The buyer is entitled to compensation only to the extent covered by section 9.12. Regarding potential repairs or replacements, the warranty period is 3 months as of delivery or execution date and covers at least the expiry date of the warranty period for the original goods or services (see section 9.14, 9.15).
9.8 The buyer shall give us the necessary time and opportunity to conduct all the remedies and replacement deliveries necessary in agreement with us. Otherwise we shall be exempt of liability for the resultant consequences. The buyer shall bear any additional costs incurred (e.g. overtime premiums, extended journeys, etc.) for the express deployment of a technician or work performed outside of normal working hours at the specific request of the buyer.
9.9 Parts replaced as a result of subsequent repairs become our property. We shall only be liable for replacement parts in accordance with the existing delivery and sales conditions, more specifically the conditions included in Section 9.7
9.10 The buyer must inform us immediately of any report of defects submitted by their customers relating to our goods or services. In case the buyer does not meet this obligation, they are not entitled to warranty claims against us. The buyer must also secure evidence in suitable form and upon request shall grant us the opportunity to verify this claim.
9.11 Unless explicitly authorized by us, the buyer’s advertising statements, whether to their customers or in their advertising material, do not constitute the right to warranty claims against us.
9.12 We are liable for compensation in cases where warranty or procurement risks have been expressly assumed or where duties and obligations have been grossly neglected or violated with intent. In the event of gross negligence, liability for compensation shall be restricted to typical foreseeable damage. Liability for culpable harm to life, injury to the body or damage to health, as well as compulsory liability as stipulated in the Product Liability Act (Produkthaftungsgesetz), remains unaffected. With respect to property damages and financial damages resulting from ordinary negligence, we shall be held liable only in instances where we fail to fulfill our basic contractual obligations (i.e. obligations that make the proper performance of contract possible and on the adherence to which the contractual partner relies and may rely on a regular basis), limited however to typical damage foreseeable at the time the contract was signed.
9.13 In case the buyer is entitled to demand compensation instead of performance or is entitled to withdraw from the contract, they shall be obliged to declare at our request within a reasonable period of time whether and how they intend to make use of their rights. If there is no declaration of intent in due course, or the buyer insists on the contract being performed, the buyer shall be entitled to exercise the above rights only after a further, reasonable extended term has expired without any results.
9.14 Warranty claims due to defects expire within 12 months as of transfer of risk. Legal defects expire accordingly. Intentional breaches of duty, breaches resulting from gross negligence, lack of guaranteed characteristics, assumption of procurement risks and injury to persons shall be governed by the statutory limitation periods. Under German law, this does not apply to claims resulting from defects as stipulated in § 438 Para. 1 No. 2 lit. b BGB.
9.15 A term of exclusion of 6 months applies for all claims that are not subject to a statute of limitations because of material defects. This term begins from the moment when the damage is discovered and the party causing the damage is known. This does not apply for compensation claims resulting from an intentional failure to fulfill obligations or gross negligence on our part.
9.16 If the buyer returns an object of sale to have it repaired, and if we then establish the claim to be unfounded and warranty claims not applicable, we shall ask the buyer to collect the returned item within 4 weeks after receipt of notification or to let us know in writing whether the inspected item should be returned or repaired. We shall also inform the buyer that lack of written communication within this given period of time will result in us being entitled to scrap the item at their expense. Shipment and repair of the object of sale are at the buyer’s expense in cases of unwarranted claims.
9.17 Any further liability with regards to claims for compensation, other than provided for in the preceding sections of Clause 9, is excluded, regardless of the legal nature of the claim. This applies in particular to claims for compensation for culpability at the time the contract is signed resulting from other breaches of duty or tortious compensation claims for damage (as stipulated by German law in § 823 BGB). This limitation also applies to the extent that the buyer claims non-recoverable expenses instead of asserting a claim for compensation in lieu of performance. Any further liability due to maliciously concealed defects remains unaffected.
9.18 The preceding regulations also apply in the event of a violation of the product monitoring obligation. The normal service life of products supplied by us depends on the information stipulated in the documentation and/or supplementary documents.
9.19 The preceding liability limitations also apply to the benefit of our statutory representatives, agents, employees, staff, commercial agents and other auxiliary persons and/or assistants, depending on the reason and extent.
10. Software use
In as far as software is included in the scope of delivery, the buyer is granted a non-exclusive right to use this software including its documentation. This right is granted for use with the delivered object of sale intended for this purpose. Any use of the software on more than one system is prohibited. The buyer may reproduce, revise or compile the software or convert the object code into the source code only to the extent legally authorized (§§ 69a ff UrhG (German Copyright Act)). The buyer undertakes not to remove manufacturer details, especially copyright notes, or alter them without our express prior consent. All other rights to the software and the documentation including copies thereof shall remain with us or with the software supplier. The granting of sublicenses is not permitted. By way of an exception, a transfer is permissible if the buyer proves that they have a legitimate interest in such transfer to a third party subject to surrender of their own right of use, especially in the event of a sale of the complete equipment.
We retain all property rights and copyrights for all illustrations, drawings, diagrams, calculations and other documents that are forwarded to the buyer within the framework of an offer and during the execution of the contract. This provision applies equally to documents stated to be "private" and/or "confidential". Without our prior written permission, documents of this kind may not be used beyond the boundaries of contract fulfillment, may not be duplicated and their contents may not be made accessible to third parties. They are to be immediately returned upon request.
12. Cancellation of the contract
12.1 In the event of rescission of the contract (e.g. due to a withdrawal by one of the contractual parties) the buyer is obliged to return the object of sale to us in advance. We are entitled to have the object of sale collected from the buyer's premises.
12.2 In addition, we are entitled to request reasonable compensation from the buyer for any deterioration or destruction of the object of sale or if the surrender of the object of sale is impossible for any other reason lying in the buyer’s sphere of risk or responsibility. The amount of such reasonable compensation shall be the difference between the total price according to the order and the present value as determined by the sales revenue or, if a sale is not possible, through the estimate of a sworn expert.
Without our prior written consent, the buyer may not assign their rights and/or transfer their obligations set out in the contract.
14. Export and control regulations
14.1 The objects of sale and possible replacement parts may be subject to export control regulations applicable in the Federal Republic of Germany or other states. If the object of sale is exported at a later time, the buyer shall be responsible for observing all applicable legal regulations in the destination country.
14.2 If the buyer fails to produce the necessary proof of sales tax exemption when exporting an object of sale, they shall be liable to pay sales tax at the rate applicable in the country.
15. Choice of law, place of performance and place of jurisdiction
15.1 Our place of business is defined as the place of jurisdiction on the condition that the buyer is a trader pursuant to the legal provisions, or a legal entity under public law or a special fund under public law. However, we are entitled to start legal proceedings against the buyer at a court presiding over the buyer's place of residence.
15.2 The law of the Federal Republic of Germany applies; the validity of the UN Convention on the International Sale of Goods shall be excluded.
15.3 Unless otherwise specified in the order confirmation, our place of business shall be the place of performance.
15.4 If individual clauses or terms of this contract are or become invalid or incomplete, the other clauses and terms shall remain unaffected.
ebm-papst Mulfingen respectively
ebm-papst St. Georgen respectively